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City of Tshwane rolls out its smart meter programme

14 October 2013 No Comment

With effect from 1 October 2013, the City of Tshwane begins the rollout of the smart prepaid electricity meter programme.
The City is installing new smart pre-paid meters and replacing old electricity meters through its Security of Revenue project which will allow automated meter reading, data management, data processing and analysis.
The City’s large power users (LPUs) will be the first segment targeted in the new smart prepaid solution. LPUs are businesses and industries that consume 100Amps or more of power on a monthly basis.
The installation will move into households from January 2014 in phases.
The smart prepaid electricity meters will be installed free of charge to the residents of Tshwane and, once installed, will empower the City’s citizens to manage their electricity consumption simply and efficiently, at no additional cost.
There will be no increases in electricity rates directly as a result of this project.
The installation team will be identifiable by clearly marked vehicles and uniforms with City of Tshwane branding as well as a photo identification card.
Prior to the installation of the new smart meters the team will perform a site survey to assess the state of readiness for the meter replacement and to ensure fast and smooth roll-out of the new meters.
Residents will then be advised of a date for the installation of the meter.
The user must register via the online customer care portal to purchase electricity and details of this will be provided via the media and other platforms.
If an account is in arrears, the purchasing of electricity will be restricted and the client must settle the account or make arrangements to pay off the account.
The system allows for the option of holding an emergency deposit with the City, to be used in the event that if you are running out of credit and cannot top-up your account in time.
Once an account reaches zero credit, the system automatically loads an emergency deposit into the customer account.
Consumers should take note that all municipal accounts in arrears must be paid before the installation.
Alternatively, payment plans need to be effected prior at your nearest customer care.

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